Electricity meter change
Since autumn 2022 and until the end of 2024, we will replace all electricity meters in Gothenburg. We start in Kvillebäcken and will then gradually speed up the rollout. You and your establishment will of course be notified in good time.
Eltel execute the electricity meter change
The company Eltel will execute the actual electricity meter change. Therefore, they are the ones who will provide more detailed information as the meter change approaches. For your safety, Eltel’s installers are always able to present identification with a certificate of competence issued by Eltel and Göteborg Energi.
Power failure or not?
If your billing meter is connected directly to the electricity grid, you have a category 1 meter and a 15-20-minute power failure will occur during the meter change. Energy-intensive, larger establishments (for examples industries) often have a billing meter (category 2) that is connected through current transformer measurement, and then we don’t need to cut the electrical outlet to the facility in order to change the electricity meter.
When will you change our electricity meter?
The electricity meter changes take place area by area for two years. When you are notified, and how specific the information about time and date is, depends on what geographical area you belong to and where your electricity meter is located.
If the electricity meter is located indoors, we might need your assistance to reach it. Eltel will be in touch with a booking proposal. If the proposed time DOESN’T suit you contact Eltel’s customer service and change to your preferred time and date.
If the electricity meter is located outdoors, Eltel will handle the change without your assistance, and you will receive a notification two weeks before the change.
If the electricity meter can be found in a central location in the facility, for example in an apartment building, you will not be notified but information will be displayed in the building three days prior to the change.
Electrosensitive establishments
If you have an electrosensitive establishment and your electricity meter is located where Eltel can reach it without your assistance or in a central room, please contact Eltel when you receive the notification from them.
Contact Eltel
Have you received your appointment from Eltel? Please confirm or reschedule!
You can also call Eltel's customer service - +46 (0)31-3088500.
Opening hours
Monday-Friday 7 am - 8 pm
Saturday - Sunday 8 am - 6 pm
Safer delivery with the new electricity meter
Try the new customer interface
Are you and your company interested in testing your technical solution using the customer interface (HAN-port P1) on our new electricity meter OMNIA eMeter?
We know that several different companies are developing adaptor solutions. We want to support the development and give all suppliers the same opportunities. Therefore, we would like to know how much interest this attracts.
Frequently asked questions
The Swedish Energy Markets Inspectorate have developed new performance requirements for every electricity meter that all Swedish power distribution companies need to relate to. The new performance requirements must be implemented at the latest the 1st of January 2025. This means that we plan to replace all our electricity meters in Gothenburg during the period 2022-2024. If you want to know more about the performance requirements, go to The Swedish Energy Markets Inspectorate website: https://ei.se/ei-in-english
A new meter is installed. The meter reading and the billing will appear as before, above the actual consumption. Neither the new meter nor the work replacing the meter will cause additional costs for you as a customer.
The change of the electricity meters will take place during the latter part of 2022 and continue until the end of 2024. As we approach your electricity meter change, Eltel will contact you with more detailed information.
Our partner in the electricity meter change is Kamstrup, and their subcontractor Eltel will execute the actual electricity meter change. The installation is planned to take place from the latter part of 2022 until the end of 2024.
The process is slightly different depending on where the electricity meter is located in your property, but you will receive information well in advance of the change. Our ambition is to carry out the change as efficiently and smoothly as possible.
The electricity meter change entails a shorter power cut of about 15-20 minutes, and this can affect functions such as the door phone, lift, utility room, internet connection and other products run by electricity. Thus, it is important that everyone in your household are informed about the change.
The electricity meter changes will take place from the latter part of 2022 and until the end of 2024.
We have several customers that are about to have their electricity meters replaced and we appreciate that there is a big interest. To be able to carry out the electricity meter change as safely and efficiently as possible, we will install the new electricity meter according to the detailed installation plan developed by Eltel, the company that execute the electricity meter change for us. All customers will be treated equally and will have the new electricity meter installed in sequence, starting in autumn 2022.
No. The electricity grid prices depend on several factors. As of today, there is nothing that indicates that the electricity meter change will entail increased fees.
Yes, it is possible. Already today, we are installing an electricity meter that can handle own-produced electricity for those customers who want to produce their own electricity, for example solar energy.
However, this doesn’t mean that this electricity meter will not be replaced. All electricity meters that have been installed before the autumn of 2022 will be replaced.
It is correct that the M-bus output is not compatible with the new electricity meters that will be installed from 2022 and onward. We know that several companies are developing adaptor solutions that probably will be on the market during 2022. Companies are welcome to contact us if they are interested in trying the customer interface (HAN-port P1) on our new electricity meter OMNIA eMeter. You will be updated as soon as we have more information about possible solutions.