Contact customer service

Send us your questions and our customer service will help out. We usually respond within two work days. 

If you have two contracts with us for your electricity (1. Grid, 2. Supplier) you will receive two different invoices. Notice how they have different customer Ids and invoice number. In fact they are even sent from two different systems.

The invoice you receive from the owner of the electricity grid specifies a yearly fee, the energy tax and the cost of transporting the electricity to your home. While the supplier invoice focuses on the usage of electricity in your home.

The invoices contain different costs and are paid separately.

The easiest and fastest way is to use your internet banking service.

Log in and search for Göteborg Energi AB. If your request regards the electricity supplier (not the grid), choose Göteborg Energi Din El AB.

You may also download forms on our website, contact our customer service by the form below or call 031-626262 and we will send the forms by post.

Fill out the form and send it to:
Göteborg Energi AB
Box 53
401 20 Göteborg

Direct debit form (Autogiro)

Contact customer service

Kivra is a digital mailbox service. Through them you can receive your mail from businesses and authorities as they connect to Kivra and choose to send you their information this way.

Since you have previously registered to Kivra you have thereby agreed to receiving mail from other companies as well.

You choose which information you would like to have sent to you through Kivra by logging on to their webpage and choosing.

The easiest and fastest way is to use your internet banking service.

Log in and search for Göteborg Energi AB. If your request regards the electricity supplier, choose Göteborg Energi Din El AB.

At the moment many of our customers wonder why they have received a higher invoice than usual.

Since the 1st of January 2018 the energy tax has been moved from the electricity supplier to the grid owner due to a decision made by the Swedish government.

The decision does not affect you since the cost has been moved from one invoice to another. If you look at the invoice from the grid owner you will notice that it specifies the energy tax, while the supplier invoice now costs less and no longer specifies the energy tax.

How may we help you?

For informations on how we handle your personal data read our integrity information (swedish) or contact Customer Service Integritetspolicy
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